Shipping & Returns

Shipping

Quality Assurance & Control

We guarantee that ALL merchandise, model cars and garage gear are carefully checked prior to shipping to ensure the product is 100%.

Packaging
All items are carefully packed and sent in its original packaging.

Processing and delivery
Three to five (3-5) working days for items ready to dispatch, and ten (10) working days for items to be ordered from the manufacturer/supplier.

If you have any questions regarding this, please feel free to contact us on +61 3 9459 9925.

Please note: During major events such as the Formula 1 Grand Prix Melbourne, Bathurst 1000 and Australian MotoGP Phillip Island, or major online promotions, orders may take up to ten (10) working days to be processed and shipped. 

Delivery Conditions
Large items or bulk orders may incur extra delivery fees and are calculated based on total weight (volumetric or actual – whichever is greater) of your order. Please note, this may include orders that have items such as umbrellas and track chairs as they may be required to be packaged separately.

Please note – you may include any delivery instructions in the notes section during checkout. Please be advised that while we can enter these into delivery instructions, we can not give guarantee that these actions will be followed as it is our delivery service who completes delivery. 

Australia-wide delivery fees
Australia-wide delivery can be a standard rate of $9.50 and sent via Australia Post or Express $15.00 and orders are sent via StarTrack Express. You will receive a tracking number, via email, once your order is shipped.

Additional delivery fees – for Express service only
PO Boxes will incur an additional $10 per package fee.

Please note: Orders including pre-order or backorder items will be sent once we have received all items to avoid any extra postage fees. However, you may wish to have the available items in your order sent prior to their arrival for an additional fee.

International delivery fees
International deliveries are charged a flat rate of $35.00 and sent via UPS or StarTrack Express. You will receive a tracking number, via email, once your order is shipped. Motorsport Superstore will also track your package to ensure delivery. You can e-mail us at: contactus@motogpstore.com.au  to request delivery status at any time.

Please note: International deliveries are subject to duty and taxes. It is your (the customer) responsibility for all duty and tax charges incurred for International shipments, we are not responsible for these charges.

Returns

We do accept returns on genuine faulty items. We require notification via phone or email within 3 days of receipt of your order (and yes, we can track all of our deliveries). Please make contact so we can advise on you how the matter can be rectified. Returns forms are provided in the package you have received and once a remedy has been discussed, items should be completed, faulty items carefully repackaged and posted to Motorsport Distributors Group at the following location: Motorsport Distributors Group PO Box 174 Rosanna LPO Rosanna VIC 3084

We accept exchanges also, when notified within 14 days of receipt of goods (and yes we track all of our deliveries). Exchanges will only be accepted on goods that still have all original tags are attached and in original packaging. Please make contact with us via phone or email to discuss the exchange you wish to carry out. Where required, fill out the returns/exchanges form provided, items should be carefully repacked and posted to Motorsport Distributors Group at the following location: Motorsport Distributors Group PO Box 174 Rosanna LPO Rosanna VIC 3081. Please note: postage on exchanged goods is at customer expense.

Please note: Sale items are excluded from our refund policies. They are eligible for exchanges or store credit only. Any items purchased with a discount code are classed as sale items as full RRP has not been paid.

CHANGE OF MIND

If you have changed your mind about a purchase, Motorsport Distributors Group may offer a gift card, exchange, store credit or refund at our discretion, to the amount of the item(s) at the time of said purchase, provided that:

1. Items are returned within thirty (30) days of the time of receipt of goods;
2. You have proof of purchase; and
3. Items are in original, unopened and undamaged packaging.